Terms & Conditions.

1.1. This Agreement will commence on the Commencement Date and continue until the Completion date(the ‘Term”) unless terminated earlier in accordance with clause 24.
‍1.2. The parties agree that the Agreement will run for the Minimum Term in order to maximise the results and benefits of the Services. Should the Client wish to terminate the Services during the Minimum Term, it can do so in accordance with clause 24.1 noting however that OKMG reserves the right to charge a Cancellation Fee (or part thereof) in its absolute discretion.
‍1.3.  The parties may choose to extend the Term for a further 12 months or as agreed by the Parties in writing (including moving to a monthly agreement).

2.1. During the Term OKMG will:

2.1.1. provide the Services to the Client with all due care and skill and in a professional manner consistent with generally-accepted industry standards;
2.1.2. assist the Client in the establishment of a digital strategy in order to maximise the effectiveness of the Services;
2.1.3. keep the Client’s nominated contact(s) informed of the progress of the Services;
2.1.4. inform the Client of any issues, which OKMG reasonably believes may impact on the provision of the Services; and
2.1.5. provide the Client with detailed accounts of Services rendered.

3.1. The Client warrants that:

3.1.1. it owns the rights or has the right to use the Client Content;
3.1.2. it owns the rights or has the rights to use any software, hardware, systems, IP addresses, domain names and other items in the Clients’ ICT systems and infrastructure (“Infrastructure”);
3.1.3. its Infrastructure is in good working order and that it has sole responsibility for the availability and integrity of the Infrastructure;
3.1.4. has put in place sufficient internal controls to ensure the accuracy and integrity of the Client Content;
3.1.5. it will check the integrity of the Client Content on a regular basis; and
3.1.6. it will use its best endeavours to comply with its obligations under this Agreement.

3.2. For the avoidance of doubt, OKMG does not take any responsibility for the Client Content and it is the Clients sole responsibility to ensure the integrity of the Client Content.
3.3. During the term of this Agreement, the Client must:

3.3.1. Provide all necessary information to OKMG upon request;
3.3.2. Provide access to locations, systems and Infrastructure including relevant passwords and/or data required by OKMG in order to perform the Services;
3.3.3. regularly backup its data, Client Content and/or website and use appropriate and up-to-date malicious code and virus detection software for preventing and detecting any harmful code, and take all reasonable precautions to safeguard its business against loss or disruption.
3.3.4. cooperate with OKMG by providing access to its premises and facilities as reasonably necessary to enable OKMG to provide the Services;
3.3.5. provide other such access, documents, information or data as OKMG reasonably requires in order to perform the Services; and
3.3.6. comply with in the terms and conditions of this agreement, including any Special Conditions set out in Schedule 1.

3.4. The Client agrees to comply with these Terms at all times and not engage in any conduct that in the reasonable opinion of OKMG obstructs the nature and goodwill of the Services.
3.5. The Client agrees to use the Services only for lawful purposes and is prohibited from posting on or transmitting through the Services any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, state or national law.
3.6. During the Term of this Agreement, OKMG may elect to electronically monitor the Services for adherence to these terms and may disclose to the extent permitted by law (and subject to our obligations of confidentiality) any content, records or electronic communication of any kind:

3.6.1. As required by law;
3.6.2. if such disclosure is necessary to perform the Services, or
3.6.3. to protect the rights or property of OKMG.

3.7. OKMG reserves the right to remove any Client Content or other content that it deems to offensive or as otherwise described in clause 3.5. Where a series of such breaches occurs by the Client. after receiving notice to desist from OKMG, OKMG will terminate your Agreement with immediate effect in accordance with clause 24.2 (a).

4.1. The Fees for the Services are set out in Schedule 1.
‍4.2. Unless otherwise indicated in Schedule 1 the Fee does not include goods and services tax (‘GST’). In addition to and at the same time as payment of the Fee, the Client must pay to OKMG any GST relating to the Services.
‍4.3.  The Client hereby gives its express authorisation for OKMG to automatically debit the Client’s nominated bank account (including credit card or Ezidebit Payment) on the Debit Date for the payment of the Fees.
4.4. OKMG will provide the Client with a Statement of Account showing the amounts debited and any other fee or disbursement accrued on the Client’s behalf.
4.5. Any disbursements incurred as a result of providing the Services will be reimbursed in full to OKMG upon submission of receipts to the Client.
4.6. If there is a change in the scope, timing or order of the Services, then OKMG will be entitled to additional payment of any amount which is reasonable in the circumstances.

5.1. Where OKMG has attempted to debit the funds on the Debit Date and the payment has been rejected due to insufficient funds (or some other reason), OKMG will contact the Client to arrange another date to debit the account. Where the second attempt to debit the account fails, OKMG reserves the right to charge a Failed Payment Fee. The outstanding payment immediately becomes a debt due and payable by the Client to OKMG.
‍5.2. Where 2 or more attempts have been made to debit the account but payment fails, OKMG will suspend all services until the relevant payment(s) have been made.
‍5.3.  The Client agrees to pay any and all costs associated with recovery of debt under this clause including (but not limited to) debt collection, outsourcing and legal costs should OKMG take legal action through courts of appropriate jurisdiction.

6.1. OKMG will set up paid advertising campaigns and deliver paid traffic to the Clients website. This can be from a variety of networks including Google, Facebook and Bing. If paid traffic cannot be delivered to the website in question due to the editorial policies of the search engines regarding the acceptance of advertiser web properties, then the Client will be notified of the situation in writing. OKMG is not to be held liable in this situation. When subscribing to remarketing services through OKMG, it is the responsibility of the Advertiser to ensure that relevant Privacy Laws and Policies (Google, Facebook) are in place regarding direct marketing.
‍6.2. Costs associated with media and clicks generated from running this service will be charged directly by respective platform. The Client authorises OKMG to provide your credit card details to the advertising platform for this purpose. These fees will appear as separate charges on the Client’s credit card statement.
‍6.3.  The Client agrees that OKMG is not responsible or liable for any incorrect payments charged by third party advertising platforms. The Client agrees to communicate directly with the advertising platform should any incorrect charges be made on your nominated account by a third party advertising platform. OKMG agrees to provide it’s reasonable assistance to facilitate communication between the Client and Google should this situation arise.
‍6.4.  All paid platform accounts initially set up by OKMG are the property of OKMG. Upon termination or expiration of this Agreement, the Client may apply to OKMG to transfer ownership of the account which will be granted if the following conditions are met:

6.4.1. The term of the agreement is realised; and
6.4.2. A minimum of 12 payments have been made on this service.

6.5. The Client must comply with guidelines for the respective paid advertising platforms.
‍6.6. A Paid Advertising campaign which is still in its Minimum Term and has had a minimum of 3 payments processed, can be paused for a 1 regular payment, per 3 regular payment period. Where the campaign is suspended for a longer period of time, then OKMG may choose to terminate the Agreement and charge the Client a Cancellation Fee in accordance with clause 1.3.
‍6.7.  If OKMG elects to use a paid platform account owned by the Client, changes to the account should only be made by OKMG staff. The Client can request changes to the account via the nominated OKMG account manager.
‍6.8.  Please note that OKMG is not directly affiliated with GoogleTM. All GoogleTM related services, claims and guarantees are performed and underwritten by OKMG.

7.1. OKMG will upload optimised content and tags to the Client’s website where a web page is written in a language that our technicians are trained in. If a web page has been designed using languages that we are not skilled in, uploading of content will be the responsibility of the Client and/ortheir webmaster.
‍7.2. During the provision of the Services, the Client may provide OKMG with access to make changes to their website. However, the Client agrees that OKMG is not liable for any errors which may occur in these updates. Although full care is taken when making such website changes, the Client is expected to regularly back up its data in accordance with clause 3.3. This excludes websites which been developed by and still hosted with OKMG.

8.1. Website design services are provided as per your Website Design Agreement with OKMG. An approximate timing schedule is provided at the time of the Website Design Agreement. Failure to provide content or other items within the specified time will delay the setup of the website.
‍8.2.  Website design costs may be subsidised by OKMG and set out in Schedule 1. If the Client discontinues the development of the website at any stage prior to completion, the Client is liable to pay this subsidised amount. Further, if the Client discontinues the development of the website at any stage prior to completion, the Client is responsible for any fees associated with the completion of the website as outlined in their Website Design Agreement.
8.3. After the launch of a website, the Client is responsible for backing up their website on a regular basis, unless the website is hosted by OKMG. In the event that the Clients website goes down and it is hosted on a website server other than the OKMG server, we are not responsible for bringing the website back online.

9.1. “Post Launch Plans” or "PLP" means Website Support Services provided by OKMG on a month-to-month basis, bi-annual (6 months) or annual (12 months) basis.
9.2. For all PLP Services, the Hosting term is calculated from the date of the launch of the website.
9.3. All fees are direct debited via credit card monthly in advance, or invoiced bi-annually or annually in advance. You may discontinue your PLP at any time. Discontinuing your PLP does not affect your liability to pay the Fees.
9.4. If you decide to host your services away from OKMG, OKMG will not warrant or support the services regardless the date of activation, you will have to resolve any issues with your new hosting provider.
9.5. When your Hosting is due renewal, you have seven days to pay it, failure to do so may result in suspension of your Hosting.
9.5.1 If your Hosting was paid on a month-to-month basis, the renewal shall remain consistent unless otherwise notified.
9.5.2 If your Hosting was paid bi-annually or annually, the renewal shall remain consistent unless otherwise notified.
9.6. All OKMG hosting is via Amazon AWS EC2, located in Sydney, Australia.
9.7. OKMG will not under any circumstances provide FTP or cPanel access to websites hosted on our servers. This is to protect the integrity of the hosting environment, ensure security and is non-negotiable.
9.8. OKMG has regular, automated backups of all of our hosted websites. In the event that you require a backup of your site, including when you wish to change hosting provider, OKMG will provide a downloadable link, free of charge.
9.9. OKMG understands the nature of support is not always regular, and as show of good faith and fair value, OKMG allows a reasonable roll over of any unused hours per quarter (three months).
9.10. OKMG warrants that the Clients uptime availability will be at least 99.9% except where the failure results from:

9.10.1. A failure or malfunction in relation to any device or equipment, any software or power supply outside our control, unless caused by our wrongful act or omission;
9.10.2. The Client’s act or omission (or a person under the Client’s direction or control);
9.10.3. A failure or malfunction of any software forming part of the Services which has not been subjected to a testing regime due to its time critical nature including updates, patches, definitions etc.;
9.10.4. during scheduled maintenance windows and any emergency maintenance and upgrade work;
9.10.5. a requirement, direction or any other order issued by a court, government authority, administrative or judicial body;
9.10.6. unauthorised or illegal access by any party to any party of the computer systems used to provide the Services including hacking, cracking, virus dissemination and denial of service attacks;
9.10.7. any false breaches reported as a result of outages or errors of any OKMG measurement system;
9.10.8. DNS propagation;

9.11. If in any calendar month, should OKMG fail to meet the Uptime SLA, OKMG will refund to the Client, as its sole right or remedy, a 20% percentage credit of the fees for the relevant Service in that month (“Service Credit”). The Client must request a Service Credit in writing via our email address management@okmg.com. All requests must be made within 30 days of the Uptime SLA breach occurring, and the Client must provide OKMG with details of the breach claimed for verification purposes. If the breach is confirmed by OKMG (based on OKMG’s records obtained from its monitoring services) to have occurred, then OKMG will, within 60 days of your request being received, apply the relevant Service Credit to the Client’s nominated account.
9.12. OKMG takes no responsibility for a website’s functionality or performance that has been transferred into its hosting environment pursuant to this clause. If OKMG identifies any issues with the website which may degrade the server and/or affect the stability of the Clients website, OKMG will notify the Client of the same and such issues must be rectified at the Client’s expense in order to continue the hosting services.
9.13. For cancellation of your post launch plan, simply provide a minimum of 30 days notice in writing to accounts@okmg.com and support@okmg.com. Should the website not be moved in time or inadequate notice is given, the fees will continue to be payable.

10.1. OKMG will assist the Client in the setup of email addresses via a preferred services provider. Instructions will be provided on the setup of the email access on your desktop and mobile devices.

11.1. OKMG will undertake the optimisation of the Client’s website as per best practise techniques used in the industry.
11.2. Although OKMG are the specialists in the industry, the Client agrees and understands that SEO does not provide any guaranteed results and that results can vary based on the Client’s website history, industry and many more factors. The Client agrees to release OKMG and any employee, owner, or director of OKMG from being liable for any damages, cost, or loss of business due to any incidents and/or issues relating to any search engine’s actions.
11.3. Any alterations of SEO keywords by the Client after the initial selection of the keywords will incur additional fees.
11.4. One face to face meeting is included in SEO services per year. Organic Search Marketing services include three face to face meetings per year. All meetings are to be carried out in the OKMG offices.
11.5. SEO services do not include the consultation required in the launching of a new website, on the domain being worked on. An additional fee will be payable for this service, which will be quoted prior to commencement of this consultation. Organic Search Marketing services are exempt of this fee.

12.1. Ad-hoc website maintenance including content updates is charged at the hourly rates set out in Schedule 1 with a one (1) hour minimum and has a ten (10) business day turnaround time. Website maintenance packages will have content changes administered five (5) business days after requested.

13.1. Some of the Services may contain links to other websites (“linked websites”) which are not owned or operated by OKMG. Those links are provided for convenience only and may not remain current or be maintained. OKMG is not responsible for the content or the terms and conditions and privacy practices associated with linked websites.
13.2. OKMG’s links with linked websites should not be construed as an endorsement, approval or recommendation by OKMG of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless written and authorised endorsements have been made by OKMG in relation to those specific links, products and/or services.

14.1. During the Term OKMG will:

14.1.1. supply telephone or other electronic support to the Client between the hours of 8:30am – 5:30pm Monday to Friday (“Business Hours”) in order to support Clients enjoyment of the Services;
14.1.2. provide the services set out in the OKMG Client Proposal; and
14.1.3. provide any additional services which have been agreed to in writing between OKMG and the Client, the provision of any additional services are subject to the terms of the Agreement and may incur additional fees.

15.1. Unless otherwise agreed in writing, OKMG has no liability for, and is not required to provide Services under this Agreement if it relates to:

15.1.1. rectification of lost or corrupted data arising for any reason other than OKMG’s own negligence; Any further support regarding the setup or ongoing usage of your email will be provided via the preferred services provider.
15.1.2. support rendered more difficult because of any changes, alterations, additions, modifications or variations to the Services or the use of the system or operating environment;
15.1.3. attendance to faults caused by using the Services outside design or other specifications or outside the provisions laid down in any documentation or manual supplied with the Services, or caused by operator error or omission;
15.1.4. restoration of data files following failure to backup in accordance with OKMG’s recommended procedures;
15.1.5. diagnosis and/or rectification of problems not associated with the Services;
15.1.6. damage due to external causes outside OKMG’s control including accident, disaster, electrical fault, power surges, lightning, internet connection fault, vandalism or burglary;
15.1.7. the Client not following OKMG or the third party (such as Google) written instructions for the Services;
15.1.8. the Client’s or its third party’s abnormal use of the Services and/or any repair or damaged caused by such misuse;
15.1.9. any other Exclusions listed in the OKMG Client Proposal.

15.2. OKMG may choose to provide the above services at an additional cost to the Client (which will be invoiced separately).

16.1. Each party must at all times:

16.1.1. maintain the secrecy and confidentiality of any Confidential Information of the other party;
16.1.2. not divulge or disclose to any other person, firm, corporation or entity any Confidential Information of the other party;
16.1.3. refrain from copying, transmitting, retaining or removing any Confidential Information of the other party, or attempting to do the same; and
16.1.4. use its best endeavours to prevent the disclosure of any Confidential Information of the other party by or to third parties.

16.2. For the avoidance of doubt all methodologies, documentation and procedures used by OKMG for the provision of the Services are classified as OKMG’s Confidential Information and may only be disclosed to staff of the Client on a need-to-know basis. Disclosure to third parties of this Confidential Information is strictly prohibited unless OKMG provides its express written consent (which may be withheld in its absolute discretion).

17.1. The Client agrees to comply with the Privacy Act 1988 in its dealings with OKMG. In particular, the Client warrants that it has made all necessary disclosures and obtained all consents required under the Act in respect of personal information given to or accessed by OKMG in connection with this Agreement. The Client indemnifies and keeps indemnified OKMG from and against all costs, losses, damages, claims and expenses arising from the Client’s breach of this warranty.
17.2. By entering into this Agreement, the Client confirms that it has read the OKMG Privacy Policy which can be found at www.okmg.com/privacy-policy/. The Client may request a hard copy from OKMG by emailing: mgmt@okmg.com.

18.1. Where the Client has been introduced to OKMG via a third party referrer, the Client acknowledges and agrees that some information may be shared with these partners including email, name and products purchased for reporting purposes.

19.1. No Background IPR is transferred by virtue of this Agreement. Each party hereby grants to the other a royalty-free, non-exclusive, non-transferable license to use its Background IPR for the purposes of this Agreement. For the avoidance of doubt, the Client owns all IPR in the Client Content and grants OKMG a royalty free right to use the Client Content for the provision of the Services and any other additional services that may arise during the Term of this Agreement.
19.2. All IPR in the Services Material is owned by OKMG upon creation. Subject to the payment of the Fee, OKMG hereby grants the Client a royalty-free, non-exclusive, non-transferable license to use, modify and adapt the Services Material for the purposes of this Agreement and for its internal business purposes.
19.3. The Client agrees to not copy, reproduce, export or deal in the Services and/or Services Materials or any part of them in any way except as expressly permitted by this Agreement.
19.4. The Client agrees not to decompile, reverse engineer, disassemble or otherwise reduce any part of the Services and/or Services Material to human-readable form nor permit any third party to do so.
19.5. The Client indemnifies, saves and holds OKMG harmless from any loss, liability, claim, damage or expense OKMG suffers or incurs as a result of the Client’s failure to comply with its obligations under this clause.

20.1. Use of OKMG Trademarks are strictly prohibited unless written consent is obtained from OKMG.
20.2. Where consent is provided under clause 20.1, the Client must include a statement attributing ownershipof the Trademark(s) to OKMG.
20.3. The Client must not use the Trademarks

20.3.1. in or as the whole or part of its own trade marks;
20.3.2. in connection with activities, products or services which are not provided by OKMG;
20.3.3. in a manner which may be confusing, misleading or deceptive;
20.3.4. in a manner that disparages OKMG or its information, products or services.

20.4. Failure to comply with the obligations contained in this clause may result in infringement action being taken against the Client without further notice.

21.1. Not withstanding the security precautions taken against disclosure of information, there are certain conditions that exist on the Internet generally which are outside OKMG’s control and could result in a breach of security. The Client hereby expressly waives any claim against OKMG arising out of the loss of data through corruption, piracy, and breach of security or for any other reason.

22.1. Nothing in this Agreement is to be read as excluding, restricting or modifying the application of any legislation which by law cannot be excluded, restricted or modified.
22.2. Subject to clause 22.1, any representation, warranty, condition or undertaking in relation to the performance of the Services which (but for this clause) would be implied in this Agreement by law, is excluded.
22.3. Any liability OKMG may have for any failure to comply with a consumer guarantee imposed by the Australia Consumer Law, or any condition or warranty implied into this Agreement by legislation that cannot be excluded is not excluded but to the extent permitted by law is limited to (at OKMG’s option) in the case of the Services:
22.4. To the extent that OKMG’s liability cannot be or is not otherwise limited according to this clause 22, under no circumstances will OKMG’s total aggregate liability under this Agreement, whether based upon warranty, contract, statute, tort (including negligence) or otherwise, exceed the actual amounts paid to OKMG by the Client under this Agreement.
22.5. The Client assumes sole responsibility for the use of the Services in its business operations and hereby indemnifies (and keeps indemnified) OKMG, its officers, employees, agents, and contractors from and against all liability, losses, actions, claims (including third party claims), demands, proceedings, awards, settlements, compensation, damages, costs and expenses, directly or indirectly arising from, or relating

22.5.1. the Client’s use of, or reliance on, any part of the Services and/or Services Material; or
22.5.2. any other person’s use of, or reliance on, any part of the Services and/or Services Material which were provided to that person directly or indirectly by the Client.
22.5.3. a breach or failure to perform by the Client of its obligations under this Agreement; or
22.5.4. any wilful, unlawful or negligent act or omission of the Client.

22.6. The Client’s liability under clause 22.5 will be reduced proportionately to the extent that OKMG’s negligent act or omission contributed to that loss or liability.
22.7. For the avoidance of doubt and to the fullest extent permitted by law, OKMG is not liable for:

22.7.1. Any special, indirect or consequential loss including (but not limited to) loss of opportunity and/or loss of profits, savings, clients, contracts, revenue, interest or goodwill, suffered or incurred by the Client as a result of its use of the Services and/ or Services Material under this Agreement; or
22.7.2. Any loss or damage suffered by the Client or any third party due to the Client’s negligent or improper use or of the Services and/or Services Material.

22.8. OKMG is not responsible for URLs dropped or excluded for any reason.
22.9. OKMG does not represent, warrant, or guarantee that the Clients URLs will achieve a favourable position, or any position. OKMG cannot control or guarantee which, if any, search engines will accept the submission of the Clients website. OKMG will not be responsible for delays or failure of performance resulting from internet service provider delivery problems or failure, or any communication or delivery problems associated with the Clients order details, such as incorrect email address or URL address.

23.1. The parties must work in good faith to resolve any dispute between them arising from this Agreement.
23.2. Any dispute will initially be referred to the nominated representatives of each party for resolution. If such dispute is not resolved within 7 days, the dispute will be referred to a meeting of the Director/CEO or authorised delegate or equivalent of each party.
23.3. If the dispute remains unresolved after a period of 60 days after the second meeting referred to in clause 23.2, the parties will agree upon an appropriate mediator. Failing agreement, the President of the Law Society of Western Australia will appoint a mediator. Agreement as to the allocation of costs will be determined through mediation.
23.4. A party may not commence court proceedings until 30 days after referral to a mediator pursuant to clause 23.3 except that nothing in this clause will prevent any party from seeking urgent interlocutory relief through courts of appropriate jurisdiction.

24.1. Each party may terminate this agreement by giving 30 days’ written notice to the other party. If the Agreement is terminated by the Client within the Minimum Term, the Client will be liable to pay the Cancellation Fee in accordance with clause 1.2
24.2. Without limiting any other rights or remedies OKMG may have against the Client arising out of or in connection with this Agreement, OKMG may terminate the Agreement with immediate effect if the Client:

24.2.1. Commits a serious breach of this Agreement including (but not limited to) posting offensive material or material promoting or suggestive of illegal or criminal activity;
24.2.2. has had insufficient funds in their nominated bank account on the Debit Date for 2 consecutive months or more, or has not notified OKMG that it disputes the charges specified under an invoice within 60 days of receipt of that invoice; and
24.2.3. the Client breaches a provision of this Agreement and fails to remedy the breach within 30 days of receiving notice to do so; or
24.2.4. the Client becomes insolvent or enters into liquidation or receivership or makes a composition or arrangement with its creditors generally or takes advantage of any statutory relief for insolvent debtors.

24.1. A termination of this Agreement will not affect the Client’s liability to pay Fees for Services already performed.
24.2. The provisions of clauses 5.3, 16, 17, 19, 20, 21 22, ,27. and this clause 24.4 survives termination or expiration of this Agreement.

25.1. OKMG is an independent contractor and not an employee or agent of the Client.
25.2. The manner of performance of the Services will be at all times within the judgement and discretion of OKMG.
25.3. Neither OKMG nor any employee, contractor, representative, agent of OKMG will by virtue of this Agreement be deemed to be an employee of the Client.
25.4. The parties to this Agreement will not be or be deemed to be in any partnership, collaboration or joint venture and neither party will hold itself out as being in any way a partner or joint venturer of the other party and neither party will pledge the credit or warrant the authority of the other party.

26.1. Fees/Description

26.1.1. Cancellation Fee – the total sum of the Fee payable until the end of the Minimum Term stipulated above.25% of the total fee x number of minimum payments left in the Minimum Term: 25% of the total fee x number of minimum payments left in the Minimum Term
26.1.2. Failed Payment Fee: $35.00+gst

26.2. Note that all pricing is in Australian dollars and is exclusive of GST.